Effective date: 24 July 2026
Glass & Plastic Packaging Sdn Bhd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy explains what information we collect, how we use it, and your rights, when you visit glassplastic.com, contact us, or message our business on WhatsApp.
Information we collect
- Contact and order information — your name, phone number, email address, delivery address, and order details when you make an enquiry or place an order.
- WhatsApp messages — when you message our WhatsApp business number, we receive your WhatsApp name, phone number, and the content of your messages through the WhatsApp Business Platform provided by Meta Platforms, Inc.
- Website usage data — basic technical data (such as browser type and pages visited) needed to run and secure our website.
How we use your information
- To respond to your enquiries and provide customer service, including through our WhatsApp channel.
- To process and fulfil your orders and arrange delivery.
- To improve our products, services, and website.
- To meet our legal and accounting obligations.
Automated assistant on WhatsApp
Messages sent to our WhatsApp business number may be handled by an automated customer-service assistant, which processes the content of your messages to generate helpful replies about our products and services. Conversations may also be reviewed and continued by our staff. If you prefer to deal with a person, you may say so at any time in the chat.
Sharing of information
We do not sell your personal data. We share information only with service providers necessary to operate our business, including Meta Platforms (WhatsApp Business Platform, which transmits WhatsApp messages), our website hosting provider, and delivery/courier partners for order fulfilment. These providers process data under their own privacy and security obligations.
Retention
We keep personal data only as long as needed for the purposes above, and as required for legal, tax, and accounting purposes, after which it is deleted or anonymised.
Security
We use reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Your rights
Under the PDPA, you may request access to, correction of, or deletion of your personal data, or withdraw consent to its processing, subject to legal and contractual restrictions. To exercise these rights, contact us through the details below.
Contact us
Glass & Plastic Packaging Sdn Bhd
Website: glassplastic.com
Contact: see our Contact page for phone, WhatsApp, and email details.
We may update this policy from time to time. The latest version will always be available on this page.